Leon Responsible Gaming: keep play the size you chose
Leon Responsible Gaming in Australia starts from one idea: gambling at LEON is meant to be entertainment, paid for with money you can afford to lose. This page covers the tools in your account, the signs that play is turning into a problem, and where to find free, confidential help in Australia.
Four habits that keep it fun
None of these need a setting. They are the habits most people who gamble without harm already follow.
Budget before you play
Decide what you can afford to spend before you sign in. Treat it as the price of the entertainment, never as an investment.
Set a time, take breaks
Choose how long you will play, step away regularly, and stop when the time is up, whether you are ahead or behind.
Never chase losses
Trying to win back money you have lost almost always means losing more. Accept the loss and finish the session.
Play with a clear head
Avoid gambling when stressed, low, tired or after drinking, and never borrow money or use bill money to play.
Leon Responsible Gaming limits you control
Tightening a limit applies immediately. Loosening one only takes effect after a cooling-off period, so a decision made in the moment cannot undo one you made with a clear head.
Deposit limits
Daily, weekly or monthly caps on how much you can add to your balance. Reductions apply straight away.
Loss limits
A ceiling on net losses over a period you choose, applied across casino, pokies and sports together.
Session reminders
A prompt at an interval you set, showing how long you have been playing and how your balance has moved.
Cool-off periods
Lock your account for a short break, from 24 hours to several weeks, without closing it. Marketing pauses too.
Self-exclusion
A longer, firmer block on access. Once set it cannot be lifted early, and all marketing stops immediately.
Account closure
Close your account at any time through support or account settings. Any withdrawable balance is returned to you.
Sign in
Open your account menu from any page once you are logged in.
Open Responsible gaming
Find it under account settings, alongside your profile and security options.
Choose a tool
Pick the limit or break you want, then the amount or period it covers.
Confirm
Reductions and breaks apply at once. Support can set any of these for you on request.
When play stops being entertainment
Gambling harm usually builds slowly. If several of these sound familiar, it is a good moment to pause and talk to someone.
Warning signs
- Spending more money or time than you planned, more often than not.
- Increasing stakes to get the same level of excitement.
- Returning to win back losses, or feeling you are due a win.
- Borrowing, selling belongings or using bill money to gamble.
- Hiding how much you gamble from family or friends.
- Feeling anxious, irritable or low when you are not playing.
- Gambling getting in the way of work, study, sleep or relationships.
A quick self-check
Think about the last 12 months. Have you:
- Bet more than you could really afford to lose?
- Needed to bet larger amounts to feel the same buzz?
- Gone back another day to try to win back money you lost?
- Borrowed money or sold something to get money to gamble?
- Felt guilty about the way you gamble, or what happens when you do?
- Had people criticise your gambling or tell you it is a problem?
Answering yes to any of these is a reason to take a break and talk it through. Gambling Help Online offers a confidential online self-assessment and free counselling.
Free, confidential help in Australia
All of these services are independent of LEON, free to use and open to anyone affected by gambling, including family and friends.
Gambling Help Online
Free counselling by phone, live chat and email, 24 hours a day, plus self-help tools and a self-assessment.
BetStop
The National Self-Exclusion Register. Exclude yourself from all Australian licensed online and phone wagering providers in one step, from 3 months to life.
Lifeline
24/7 crisis support and suicide prevention for anyone feeling overwhelmed, whatever the cause.
National Debt Helpline
Free, independent financial counselling to help you deal with debts and money pressure caused by gambling.
Gamblers Anonymous
Peer support meetings run by people who have been through gambling problems themselves.
Blocking software
Tools such as Gamban and BetBlocker block gambling sites and apps across all your devices, not only LEON.
LEON self-exclusion covers your LEON account only. To block gambling more widely, register with BetStop and install blocking software as well.
Worried about someone else?
Gambling harm affects the people around a player too. If you are concerned about someone close to you:
- Pick a calm moment to talk, and focus on how their gambling is affecting you rather than blaming them.
- Avoid lending money or paying gambling debts on their behalf.
- Look after your own wellbeing and finances first.
Gambling Help Online and Gamblers Anonymous both support family members, even if the person gambling is not ready to seek help.
Strictly 18 and over
No one under 18 may open an account or gamble at LEON. We check date of birth at registration and verify identity documents, and any account found to belong to a minor is closed.
If children use your devices:
- Never share your login details, and log out when you finish playing.
- Do not let your browser save your LEON password.
- Use parental control software such as Net Nanny or Qustodio to block gambling sites.
Questions about limits and breaks
Anything not covered here, support can answer in confidence. You never need to explain why you want a limit.
Can I lower a limit straight away?
Yes. Reducing a deposit or loss limit, or starting a cool-off, takes effect the moment you confirm it.
How do I raise or remove a limit?
Request the change in account settings. It only applies after a cooling-off period, which is shown when you make the request, so you have time to reconsider.
What is the difference between a cool-off and self-exclusion?
A cool-off is a short break of 24 hours to several weeks, after which your account reopens automatically. Self-exclusion is a longer block that cannot be shortened once set.
Can I end self-exclusion early?
No. Self-exclusion runs for the full period you chose. When it ends, you will need to contact support before the account can be used again.
Will I still receive promotions during a break?
No. Marketing emails and messages stop as soon as a cool-off or self-exclusion begins.
What happens to my balance if I self-exclude?
Any withdrawable balance can be paid out to you. Pending bonuses are cancelled. Support will confirm the details when the exclusion is set.
Does LEON self-exclusion block other gambling sites?
No, it covers your LEON account only. Use BetStop and blocking software such as Gamban or BetBlocker to block gambling more widely.
Need to talk to someone now?
Gambling Help Online is free, confidential and open 24/7 on 1800 858 858. LEON support can also apply a limit, cool-off or self-exclusion to your account on request.