Account and registration
Opening, managing and closing your LEON account.
Who can open a LEON account?
Accounts are open to people aged 18 and over, one account per person. The name on your account must match your identification and the payment methods you use.
How do I register?
Select Register, then enter your email, a password and your date of birth, followed by your name and address. It takes about a minute. You can opt in to the welcome offer during sign-up.
Can I have more than one account?
No. Only one account is allowed per person, household, device and payment method. Duplicate accounts are closed and any bonuses or winnings gained through them may be voided.
I forgot my password. What do I do?
Use the Forgot password link on the log in screen and follow the reset email. If the email does not arrive, check your spam folder, then contact support.
How do I update my personal details?
You can change your password and preferences in account settings. To change your name, date of birth or address, contact support, as these may need new documents to verify.
How do I close my account?
Use the closure option in account settings or ask support. Any withdrawable balance is paid to you after verification. If you want a firmer block, choose self-exclusion instead.
Verification
Why we check identity and how to get through it quickly.
Why do I need to verify my identity?
We are required to confirm the age, identity and address of every customer, and to make sure payouts reach the right person. Verification must be complete before your first withdrawal.
Which documents are accepted?
A current government-issued photo ID such as a passport or driver licence, and a proof of address dated within the last three months, such as a utility bill or bank statement. We may also ask for proof of payment method ownership.
How long does verification take?
Most documents are reviewed within a few hours. Clear, uncropped photos showing all four corners of a current document are the fastest route through.
Why was my document rejected?
The usual reasons are a blurry or cropped image, an expired document, details that do not match your account, or a proof of address that is too old. Support will tell you what to resend.
Is my data safe?
Documents are transmitted encrypted and access is restricted to the team that needs it. See our Privacy Policy for how your information is handled.
Deposits and withdrawals
Adding funds, cashing out and what to do when a payment is delayed.
Which payment methods can I use?
The methods available to you, with their minimum and maximum amounts, are shown in the cashier once you sign in. You can only use payment methods registered in your own name.
My deposit has not appeared. What should I do?
Most deposits are credited within minutes. If yours has not arrived, check your transaction history, then contact support with the payment reference and the time you made it.
How long do withdrawals take?
Every withdrawal is checked before release, and verification must be complete. After approval, the time it takes to reach you depends on the payment method you chose.
Why is my withdrawal pending?
Withdrawals stay pending while they are reviewed, while verification is outstanding, or if a bonus still has wagering left to complete. Support can tell you exactly which applies.
Can I withdraw to a different method than I deposited with?
Withdrawals normally go back to the method you deposited with, where it supports payouts. If it does not, you can withdraw to another verified method in your name.
Can I cancel a withdrawal?
Treat every withdrawal as final. If you are tempted to reverse withdrawals to keep playing, consider setting a deposit limit from account settings.
Bonuses and promotions
Opting in, wagering and the rules that apply to every offer.
Do I have to opt in to promotions?
Yes for most offers. Nothing is credited until you opt in, and each offer card says whether opt-in is needed.
What is a wagering requirement?
A multiple of the bonus amount that must be wagered before bonus funds convert to withdrawable cash. For example, a A$20 bonus with 30x wagering needs A$600 in qualifying bets. Each offer states its own multiple.
Do all games count towards wagering?
No. Pokies usually contribute the most, while table and live games contribute less or not at all. The contribution rates are listed in each offer’s terms.
Is there a maximum bet while a bonus is active?
Yes. Each offer sets a maximum stake while the bonus is active, shown before you opt in. Exceeding it can void the bonus and related winnings.
Can I have more than one bonus at once?
Active bonuses are worked through one at a time. Any further offers you claim queue behind the one in progress.
Can I cancel a bonus?
Yes, from the promotions tab in your account. Cancelling removes the remaining bonus funds and any winnings made with them, while your own deposited cash stays in your balance.
Casino, pokies and live games
How games work, fairness, and what happens when something goes wrong.
Are the games fair?
Games come from established studios whose outcomes are produced by certified random number generators. Each game’s rules and return-to-player figure are available in its information panel.
What is RTP?
Return to player is the share of total stakes a game is designed to pay back over a very large number of rounds. It is a long-run average, not a prediction of what you will win in a session.
A game closed mid-round. What happens to my stake?
Rounds are settled on the game server, not in your browser. Reopen the game and it will either resume or show the settled result in your history.
How does live casino work?
Live tables are streamed in real time from studios with real dealers. You place bets on screen during the betting window, and results are settled as soon as the round ends.
What does volatility mean?
Volatility describes how a pokie pays. Low-volatility games pay smaller amounts more often; high-volatility games pay less often but can pay larger amounts. Our volatility guide explains more.
Sports and esports betting
Placing bets, odds and how markets are settled.
Which odds format do you use?
Decimal odds. Multiply your stake by the odds to get your total return, including stake. A A$10 bet at 2.50 returns A$25 if it wins.
How do I place a multi?
Add selections from different events to your bet slip, choose Multi and enter one stake. Every leg must win for the multi to pay. Selected competitions qualify for a multi boost.
Can I bet while a match is in play?
Yes, on events marked live. In-play odds move quickly, and a bet may be rejected or re-priced if the odds change before it is accepted.
When are bets settled?
Bets are settled on the official result once the event ends, according to the rules for that sport and market. Most settle within minutes of the final result.
Why was my bet voided?
Common reasons are an event being cancelled or postponed, a player not starting where the market requires it, or a clear pricing error. The stake on a void bet is returned to your balance.
Mobile and technical
Playing on your phone and fixing common problems.
Is there a LEON app?
The full lobby runs in your mobile browser with no install required, including live tables and the bet slip. You can add LEON to your home screen for one-tap access.
Which browsers are supported?
Current versions of Chrome, Safari, Edge and Firefox on desktop and mobile. Keep your browser updated for the best performance.
A game will not load. What can I try?
Refresh the page, clear your browser cache, switch off any ad or script blockers for LEON, and check your connection. If it still fails, tell support which game and device you are using.
Can I use a VPN?
No. Using a VPN or proxy to hide your location breaches our terms and may lead to your account being restricted.
Responsible gaming and security
Limits, breaks and keeping your account safe.
How do I set a deposit or loss limit?
Go to account settings, open Responsible gaming and choose the limit and period. Reductions apply immediately; increases only apply after a cooling-off period.
What is the difference between a cool-off and self-exclusion?
A cool-off is a short break from 24 hours to several weeks, after which your account reopens. Self-exclusion is a longer block that cannot be lifted early.
Where can I get help with gambling?
Gambling Help Online offers free, confidential support 24/7 on 1800 858 858. Our Responsible Gaming page lists more services, including BetStop.
Will LEON ever ask for my password?
No. Staff will never ask for your password or full card number. Report any message that does to support straight away.
How do I keep my account secure?
Use a unique password, never share your login, log out on shared devices and do not let your browser save your password on a device others use.
Still need help?
Live chat reaches a real person at any hour once you are signed in. For anything that needs documents or a transaction reference, send a message from the contact page.