Live chat
The quickest way to reach a person. Open the chat bubble from any page once you are signed in.
Email support
Send the form on this page for anything that needs documents, screenshots or a transaction reference.
Account help
Verification, limits, closures and password recovery are all handled through support once signed in.
Responsible gaming
Talk to us about limits, cool-off periods or self-exclusion at any time — no explanation needed.
Contact Leon: send us a message
Include your account email so we can find you faster. Never send your password — support will never ask for it.
Playing on mobile
The full lobby — pokies, live tables and the bet slip — runs in your phone browser with no install required.
- Open LEON in Safari or Chrome.
- Choose Share, then Add to Home Screen.
- Launch it like an app, signed in.
Operator details
Bluewave Interactive N.V. (Reg. No. 164592)
Schottegatweg Oost 10, Unit 1–9
Bon Bini Business Center, Curaçao
Licensed and regulated by the Curaçao Gaming Authority, licence OGL/2024/1161/0454.
Tools that keep play the size you chose
Every tool below sits in your account settings. Tightening a limit applies immediately; loosening one waits out a cooling-off period.
Deposit limits
Daily, weekly or monthly caps on what you can add to your balance. Reductions apply straight away.
Loss limits
A ceiling on net losses over a chosen period, applied across casino, pokies and sports together.
Session reminders
A prompt at an interval you set, showing how long you have played and where your balance stands.
Cool-off periods
Lock your account for a short break — from 24 hours to several weeks — without closing it.
Self-exclusion
A longer, firmer block on access. Once set it cannot be lifted early, and marketing stops immediately.
If gambling is causing harm to you or someone close to you, free and confidential help is available 24/7 in Australia through Gambling Help Online on 1800 858 858.
Answers before you write in
Most tickets are one of these. If yours is not, the form above reaches the same team.
How long does verification take?
Most documents are reviewed within a few hours. Clear photos of a current ID and a recent proof of address are the fastest route through.
Why is my withdrawal pending?
Withdrawals are checked before they are released, and identity verification must be complete. Processing time after approval depends on the payment method you chose.
A game closed mid-round. What happens to my stake?
Rounds are settled on the game server, not in your browser. Reopen the game and it will either resume or show the settled result in your history.
Can I change my deposit limit?
Yes. Reductions take effect immediately. Increases wait out a cooling-off period before they apply.
How do I close my account?
Ask support, or use the closure options in account settings. If you want a firmer block, choose self-exclusion instead of closure.
Will support ever ask for my password?
No. LEON staff will never ask for your password or a full card number. Report any message that does.
Terms summary
The complete Terms & Conditions are available in your account. In outline, they cover:
- Eligibility — 18 and over, one account per person, accurate registration details.
- Account use — identity verification, security of your credentials, restrictions on shared or duplicate accounts.
- Deposits and withdrawals — accepted methods, verification before first withdrawal, processing times.
- Gaming rules — game outcomes, malfunction voiding play, dispute handling.
- Promotions — opt-in, wagering, maximum stakes and forfeiture conditions.
- Closure — how you can close or self-exclude, and when LEON may restrict an account.
Privacy summary
The full Privacy Policy is available in your account. In outline:
- What is collected — registration details, identity documents, payment records, gameplay and device data.
- Why — to operate your account, verify identity, meet regulatory obligations and prevent fraud.
- Who it is shared with — payment providers, verification partners, game suppliers and regulators, as required.
- How long it is kept — for the period required by the applicable gaming and anti-money-laundering rules.
- Your choices — access and correction requests, and opting out of marketing at any time.
- Security — encryption in transit, restricted internal access and monitored systems.